When I will get my order?
We do our best to send your order within 48 hours from receiving the payment. We do not sent with COD beyond Poland, so we have to get the payment first. After the dispatch you will get a notification with the tracking number. You can check estimated delivery time to your country in Shipment: https://kicksmaniac.com/shipment. If you order to European Union, delivery takes no longer than 5 working days.
How can I pay?
After placing the order you will be redirected to PayPal - you can pay this way. If you wish to pay later, you can send the money via PayPal to our account: as a recipient type '[email protected]'. You can also pay by credit card- all information is provided in feedback e-mail with the order and also in 'Terms and Conditions'.
What if my order is incorrect?
If you find out that that ordered product or delivery details are incorrect, contact us as soon as possible via [email protected]. In the title please write number of the order.
How can I exchange product?
Unfortunately, we do not exchange goods. In order to replace the goods with a different model / size, the wrong product must be returned and a new order must be placed via the website.
How can I return product?
You can return product within 14 days from receiving the order. Please, write to us before sending it back. We return money after receiving the product from you.
How many products may I order?
In a single order we can send 6 products within European Union and 2 products to the other countries. If you wish to order more at one time, price will be fixed individually.
May I order product or size that is no longer available?
We do not order individual products.
RULES OF ORDER
Placing the order on kicksmaniac.com is equivalent to accepting the rules and regulations of the shop. The order is realized not later than 30 days from the placing. Options of payment:
1. You can pay by PayPal (www.paypal.com), our account [email protected]
2. Money transfer for bank account:
21 1050 1461 1000 0091 1496 1411
IBAN : PL21 1050 1461 1000 0091 1496 1411
MISICO Sp. z o.o.
UL. NOWOGRODZKA 2C
As a title of transfer, please write number of the order.
3. Online payment using a payment card via the eCard S.A. system - before sending the goods: Visa, Visa Electron, MasterCard, Maestro, MasterCard Electronic
RULES OF PRE-ORDER
During 5 days from placing the order the customer is obliged to pay 5% of total amount of the order. Otherwise, the order is cancelled. The rest of amount should be paid at least 3 days before the premiere. If the order is cancelled not from the buyer's fault, customer is given back the cash advance. The article is sent in the day of premiere or day after (unless it is delivered to the seller).
TERMINATING THE CONTRACT
Customer may dismiss the contract without giving the reasons during 10 days from the date of delivery of the product. In that situation, customer should submit a specified statement which can be provided by e-mail after sending a request to [email protected]. Returned product, unused, has to be send back to the seller immediately, not later than 14 days from terminating the contract. The buyer pays all costs of returning the product.
PRICES AND DISCOUNTS
Prices given on the website are gross prices and they do not include costs of shipment. Discounts do not combine with one another and they do not include JORDAN RETRO series.
PROOF OF PURCHASE
Proof of purchase is attached to the product. If not - please contact basketzone.net staff to complete the transaction. Proof of purchase commonly comes as bill of sale. When the customer wish to receive an invoice, he should inform that fact during placing the order. Bill of sale may be rewritten for an invoice during 7 days from receiving the delivery of product.
Seller do not provide warranty for the product. If the product is inconsistent with the agreement, customer may claim for free reparation or replacement unless it is possible or do not demand excessive effort. Consumer should inform the seller about inconsistency not later than 2 months from noticing it. Seller is responsible for consistency with the agreement for 2 years from the transaction. If customer wish to report the inconsistence of the product with the agreement, he should submit a specified statement which can be provided by e-mail after sending a request to [email protected].
EXCHANGE OF THE PRODUCT
Any product purchased through basketzone.net may be exchanged in 10 days from receiving the delivery. The product returned cannot be worn or used. Exchange may be made for product available on Kicksmania.com website. If customer wish to exchange the product, he should send a request to [email protected]. The buyer pays all costs of exchanging the product.
PRESERVATION OF SHOES
The customer must read orientations attached to box and tickets providing information on the preservation of the original shoe.
Customers personal information is processed only to the fulfillment of the order, the preservation of all personal data protection is present in the Polish legislation.
§ 1 The provisions of the Polish version of the Rules shall apply in case of matters not regulated in the English version of the Rules.
§ 2 In case of any interpretative differences relating to the Polish and English version of the Rules binding is polish version.