Right of withdrawal
Customers being Consumers have the right to withdraw from the agreement within 14 days. In accordance with Art. 22 (1) of the Civil Code, a Consumer is a private individual that carries out a legal activity that is not connected directly with the Consumer’s business or professional activity with a trader.
1. Right of withdrawal
You have the right to withdraw from this agreement within 14 days without giving the reason. The right of withdrawal expires after 14 days of the day you have come into possession of a product or a third party other than a carrier and indicated by us has come into possession of the product.
To exercise your right of withdrawal, you must notify us (MISICO Sp. z o.o. Sp. k., Nowogrodzka 2c 92-221 Lodz, Poland, [email protected], telephone:+48 696127192) of your withdrawal decision in the form of an explicit statement (for example a letter sent by mail, fax or e-mail). You may, but are not obliged to, use the following withdrawal form: FORM TO DOWNLOAD .
To keep your right of withdrawal, it is enough that you notify us of exercising the right of withdrawal before the end of the withdrawal term.
2. Consequences of withdrawal
If you withdraw from this agreement, we will return you all payments, including delivery costs to you (except for additional costs arising from your delivery other than the cheapest ordinary delivery offered by us) immediately, however not later than within 14 days of the day we are notified of your decision to withdraw from the agreement. The payments will be returned on the basis of the same terms of payment as those used by you during the original transaction, unless you accept a different solution. We may withheld the return of the payment until we receive the goods or the evidence that the goods have been re-shipped, whichever is earlier.
The products should be returned or delivered to us or to the address of MISICO Sp. z o.o. Sp. k., Nowogrodzka 2c 92-221 Lodz, Poland, immediately, however not later than 14 days of the day on which you informed us about your withdrawal from the agreement. This time limit is deemed to be complied with if you send the product before the end of the 14-day period. You will have to pay direct return costs. You are responsible only for the reduction of the value of the product stemming from its use otherwise than necessary to check its character, properties and functionality.
We would like to inform that in this difficult time Customers have 30 days after receiving the package to make return or exchange.